Shipping and Returns

All goods are covered by a 12 month warranty

Carriage is charged at £10.00 for any order example, CAMCORDERS, DVD PLAYERS, HIFI SYSTEMS, HOME THEATRE KITS small items.

Carriage is charged between £15.00 to £30.00 for PLASMAS and LCDS

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your contract 7 working days starting from the day after the date of receiving goods.

The customer has the choice of returning the goods via his/her own means, or requesting a collection, in which case the cost of returning the goods to us will be deducted from the refund. Refunds will be reimbursed within 30 days starting from the cancellation date. Cancellations must be requested within 7 days. The 7-day cancellation period for each appliance commences the day after the day of delivery of that appliance.

Returned products must be in the original condition supplied UNOPENED with the original packaging. Any products that are noticeably different in condition will not be accepted, and in such instances you may liable for any costs associated with collecting the items.

We will endeavour to take all possible reasonable care, to keep all details of your order and payment secure. However in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering.

Damaged, or faulty goods must be reported within 7 days. In cases of goods received damaged or faulty please retain the product (together with any packaging) and contact us within 7 days whereupon we will arrange for the item to be exchanged or offer a refund. This does not affect your statutory rights as a consumer.

We take all complaints very seriously. If you have a cause of complaint then please write to us at this address:

Complaints:
Premier A/V Centre
105-109 Soho Road
Handsworth, Birmingham
West Midlands
B21 9SP
United Kingdom

We will respond in writing to all complaints within 24 hours, and will keep you informed throughout the process by your request.

The present terms and conditions do not affect consumer's statutory rights as indicated above.

All items carry a minimum 12 months parts and labour guarantee issued by the manufacturer. Some manufacturers do offer extended guarantee as a promotion and others offer them for a small fee. We also offer extended guarantees.

All product information shown on the website is believed to be correct and accurate from the source material (i.e. manufacturers documentation). Please inform us if you believe any information not to be correct and if this affects your order we will endeavour to correct this until all parties involved are satisfied.

Head Office:
Premier A/V Centre, 105-109 Soho Road
Handsworth, Birmingham
West Midlands
B21 9SP
United Kingdom


VAT Reg No. 705214474

Mr Faizal Pervez trading as Total Digital

Total Digital trading division of Premier AV Centre

(We Reserve the right to amend our terms and conditions clauses. Our terms and conditions do not affect consumer's statutory rights.)